Frequent questions

RATTAN FURNITURE

RATTAN GUADALAJARA

We are Muebles Rattan GDL, a 100% Mexican company integrated by artisans, weavers, carpenters and our sales team. For more than three generations we have been focused on furniture of premium quality natural and synthetic rattan. Get to know more about us here.

We use natural rattan and synthetic rattan, creating two important lines of furniture for different uses and styles.

– Natural rattan is the best for indoor use or covered terraces.

– PolyRattan can be used in outdoor spaces. (Cushions should be stored in case of rain)

– The material called PolyStrap is recommended for covered terraces, as it is a synthetic variant in the form of woven cord or strips, requiring special care to keep it from moisture or direct sun exposure.

Yes we do! You can consult our stores to visit the one closest to you.

Yes, but each store has different furniture on display. Our full catalog and collections are not always in stock in a given store, and if you are looking for a custom option it will need to be quoted and manufactured for you.

No, you can only purchase in our official stores, or by requesting a quote on our website.

Yes! Be sure to follow us on our Facebook and Instagram @rattangdl to keep up to date with our new releases.

FURNITURE QUOTES

We customize every product to fit your needs and preferences. In our catalog you can pick from various fabrics, colors and upholstery styles. Every piece of furniture reflects the fine workmanship that has been invested into its creation.

You will have an e-mailed response within 1-2 business days.

We apologize! You can also contact us through our social networks or via WhatsApp so we can provide you with correct follow-up to your request.

MANUFACTURING

Normally our manufacturing times are from 60-80 business days. We will give you estimated shipping and delivery dates according to the quantity of furniture you have ordered.

Check your email and stay tuned via WhatsApp 3317540238 or 3316062219 for details of your order.

In Guadalajara, Jalisco.

Your furniture will be 100 % made in Mexico, we work hand in hand with expert weavers, carpenters and artisans in order to deliver you high quality and esthetic furniture.

Products from our online store brands (alu-line, nardi and bge) will be delivered in approximately 1-2 weeks (according to stock). Our staff will contact you to follow up on your order and notify you of a delivery date or shipping, depending on your situation.

For custom products we let you know when your furniture will be manufactured and assign you a production order. Our manufacturing times normally range from 60-80 business days, but this may vary. Our team will provide you with order completion dates, and with order status updates during the manufacturing process.

SHIPPING AND RETURNS

Yes we have delivery services with independent express shipping companies, previously selected for your convenience.

Yes, you will receive details via email and/or WhatsApp, as each store has its own direct number. With any other concerns we’ll help you from our central store, whose number is 3316062219.

Exclusively for the Guadalajara metropolitan area the furniture delivery cost is included.

Shipping to any other destination has an additional cost, which will depend on the number of items in your order, as well as the delivery address. Before placing your order, the salesperson can help estimate shipping cost, but keep in mind this will be approximate. (When an order is shipped by external shipping companies, cost and delivery time are beyond our control).

You can always count on our assistance, and our supplier will contact you to reschedule the delivery.

WARRANTIES AND CARE

-The natural rattan furniture and outdoor furniture lines carry a one-year warranty, covering manufacturing defects only. In case you need help or further information, please contact us so we may personally advise and offer you a suitable solution.

-If your purchase was from a distribution line such as alu-line or nardi (among others) different warranties apply, but your salesperson can help you personally with a solution.

-If your purchase was a Green Egg Grill, you will have to contact the supplier directly, but please contact us with any questions.

We conduct programmed repair services at certain times of the year. If you’d like to schedule a repair during the next scheduled period, contact us via whatsapp at 3317540238 or 3316062219 so we can determine whether the damage may be a functional factory defect, or if it falls within the warranty period.

Rattan furniture is for indoor or covered outdoor use, so we recommend that you keep it in a place where it does not receive direct rain or moisture.

For synthetic rattan or poly rattan furniture, we recommend cleaning with a soft sponge or damp cloth: avoid corrosive liquids, only use soap and water, then dry thoroughly. The same process is recommended for nardi line furniture, as well as for the Alu-line.

If your furniture was delivered by a shipping provider, please do not sign for it; immediately contact your sales consultant. Document the damage with photographs and call us before the delivery driver leaves.

If we are delivering directly to you, please contact your sales consultant immediately. Or write us a whatsapp to 3317540238 or 3316062219, sending us pictures of the damage and how the furniture appeared on delivery.

EXCLUSIVE BRANDS

We have preferential distribution of Big Green Egg, Nardi, L’occitane and Alu Line brands.

It’s very easy to order products from our brands!

Browse through the variety of products we carry, customize the furniture and add it to your cart.

Enter your billing and shipping information or if you want to pick it up at the store.
You will be able to make your payment with different methods.

You can also request your budget via WhatsApp. We will provide you with more details about the buying and delivery process.

– Payment by credit or debit card Visa, Mastercard or American Express.
– Conekta, Cash Payment at Oxxo Pay
– Paypal

Delivery time for online store:  10-15 business days, subject to availability and delivery address.

Delivery time for furniture on quotation: subject to availability and delivery address.

We will send you by email the estimated time of your delivery, so we recommend you to check constantly your mailbox, your spam folder, or WhatsApp.

Before making your payment, enter your coupon code in the “Discount coupon” field and click on “Accept”. It will be discounted from the total amount of your order or the corresponding discount will be applied.

MY ACCOUNT

Your data is fully protected and will not be used in any improper way. If you would like to feel more at ease, you can check our Privacy Notice.

Click here and enter your email to recover it.

You can quote and place orders as a Guest, but we will still ask you for your personal information so you can keep a proper follow-up of your orders and quotes.